Legal
Shipping Policy
Order processing time
Orders are prepared after payment has been received. Processing times vary depending on inventory availability and order volume, and the applicable processing window is confirmed during checkout and in your order confirmation email.
Shipping services
Orders are shipped in sealed laboratory packaging. The shipping services available for an order are presented at checkout before payment is completed.
Shipping rates
Shipping charges are calculated at checkout based on the selected service and the destination address, and are shown before an order is submitted.
Tracking
When tracking information is generated for a shipment, it is sent to the email address on the order and is available in your account order history.
Address changes
Address corrections can only be made before an order has been prepared for shipment. Requests should be sent to support@shopvyzo.com as soon as possible after ordering.
Lost or damaged packages
If a shipment arrives damaged, or tracking indicates a delivery problem, contact support@shopvyzo.com with the order number. Each case is reviewed individually and an appropriate resolution is provided where the claim is approved.
Delays outside our control
Delays caused by carriers, weather, or other circumstances beyond our control are not the responsibility of Vyzo Labs.
Accurate shipping information
Customers are responsible for providing complete and accurate shipping information at checkout.
Geographic restrictions
Vyzo Labs may decline or limit shipment to a destination where delivery of laboratory research materials is restricted. Any destination that cannot be served is identified during checkout.
Questions about a shipment can be sent to support@shopvyzo.com or (843) 640-5401.